Terms and Conditions
By instructing the Company to undertake services on your behalf, the User is deemed to have accepted these terms and conditions.
The services offered by the company consists of but is not limited to the processing of electronic visa applications and/or other documents for Users for the purposes of travel to the UAE (“Offered Service”).
The Company is not an advisory service. The Company provides carefully collected information, which is, and must be taken as, only an interpretation of the information provided by the UAE authorities. The Company cannot be held liable for any omissions or errors in the information provided. You are strongly advised to check all information. Any costs incurred by following the information provided by the Company, without first checking its accuracy, are solely your responsibility. ‘Necessary Information’ means the information required from a User to allow the Company to submit an application for an electronic visa to travel the UAE, such information may include, but is not limited to, the User’s name, address, email, and any other information which the Company considers necessary for the purposes processing the User’s electronic visa application. The Service Charge per electronic visa application is required to cover the cost of providing the Offered Service and making an electronic visa application on your behalf, payment of the Service Charge must be made by way of Credit or Debit card, as approved by the payment gateway “Network International”. The Company will request payment of the Service Charge and the electronic visa fee upon instruction by the User.
By supplying the necessary information, Users agree for the Company to make application/s for a travel electronic visa application on the User’s behalf. Upon submitting the Application form with Necessary Information and making payment of the Service Charge, a contract will be formed between the User and the Company; such contract is subject to and governed by these Terms and Conditions. Once the contract has been created no refund is available, regardless of whether the electronic visa application is successful/approved or not.
The processing of an electronic visa can take up to 7 working days or more from receipt of the electronic visa application as required by the government of UAE.
The Company will send the approved electronic visa applications by email to the User, the User’s responsibility to check the inbox and the junk mail box for received emails/notifications from the Company.
Liability and Limitations
By instructing the company for the provision of the Offered Service, the User accepts all requirements, restrictions and limitations of liability set out in all documentation forming the contract between the parties. We do not accept any responsibility if you cannot travel, or incur any other loss because the User have not complied with any passport, visa, electronic visa , immigration requirements or health formalities.
You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, electronic visa , immigration requirements or health formalities.
The Company cannot be held liable for any decision made by the UAE authorities with regards to a User’s electronic visa application, and the User accepts that the Company has no involvement in the decision made by the UAE government. The Company cannot accept any responsibility for or be held liable for the actions of any delaying or not issuing the electronic visa or any other failure or error on the part of the UAE government for any reason whatsoever nor can the Company be held liable for any expenses or delays incurred as a result.
The Company cannot be held liable for any of the following: a) incomplete applications forms; b) incorrectly or falsely completed applications forms; c) inaccurate or incomplete supporting documentation. The User is under an obligation to provide correct and accurate information to the Company and the Company cannot be held liable for any failure by the User to do so.
You are responsible for making yourself aware of all official advices and warnings in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly.
The Company cannot be held liable for any delay or failure of a User failure of receiving emails and/or notifications from the Company for whatsoever reason.
Should the Company accept liability for the failure to obtain a requested electronic visa , or return a requested visa to the User in a timely manner, the user’s sole and exclusive remedy against the Company for damages is the return of any Service Charge actually paid by the User to the Company, minus any government fees or third party service charges. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your electronic visa application prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you (consequential losses); or (b) any business losses. We do not exclude liability for any cause of action, loss or damage prohibited by UAE law.
The User’s use of the Website and or the Offered Service is on the strict understanding that the Website and or the Offered Service is not engaged in rendering advice and should not be relied upon when making any related travel or other decision. The information contained within the Website and or the Offered Service is provided without warranties expressed or implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website and or the Offered Service. The Company does not guarantee uninterrupted availability of the Website and or the Offered Service nor, that any representation or statement contained on the Website will be error free..
We will make our best endeavors to ensure your electronic visa application goes smoothly. However, in the rare event that you are not happy with the service you have received and wish to make a complaint, we request that you notify the Company of your complaint by email as soon as possible to firstname.lastname@example.org . Complaints should be marked for the attention of: Customer Service Manager at ETS Travel and Tourism DMCC.
If any (singular or plural) provision of these Terms and Conditions is held to be invalid or unenforceable, such provision(s) shall be struck out and the remaining provisions shall remain in force. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Law and Jurisdiction
It is agreed that any dispute, claim or other matter which may arise in relation to your electronic visa application and/or Offered Service will be governed by UAE law and the parties agree to submit to the exclusive jurisdiction of the Courts of UAE.
Data Protection Act 1998
ETS Travel and Tourism DMCC ("We") are committed to protecting and respecting your privacy. This policy together with our terms and conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is ETS Travel and Tourism DMCC. ETS Travel and Tourism DMCC will collect personal information from the application form which you submit to us upon instruction; passport photocopies and any other documentation provided to us for the purposes of your electronic visa application. This will include but is not limited to the User's name, contact details such as your address, phone and email and holiday destination. Personal information may also be gathered from when you write email us to make an enquiry.
ETS Travel and Tourism DMCC uses your personal information to submit an electronic visa application on your behalf. For the purpose of providing you with our services, we will disclose the information to a third party which is UAE government. In order for you to travel overseas, it may be mandatory (as requested by government authorities) to disclose your information for immigration, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Even if not mandatory, we may exercise our discretion to assist where appropriate. ETS Travel and Tourism DMCC may also use information held about you in the following ways: • To ensure that content from our site is presented in the most effective manner for you and for your computer; • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; • To carry out our obligations arising from any contracts entered into between you and us; • To notify you about changes to our service.
ETS Travel and Tourism DMCC does not sell or pass on data to any third parties but we may use your data on behalf of a third party. ETS Travel and Tourism DMCC may also collect details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. We may also disclose information to organizations who act as "data processors" on our behalf, or to other organizations who perform business functions on our behalf. These functions include administration, providing services (and contacting you where necessary), customer care, business management and operation, re-organization/structuring/sale of our business (or our group companies), risk assessment, payment gateway, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection. Due to privacy laws, ETS Travel and Tourism DMCC is unable to discuss your personal details and/or your electronic visa applications with any third party enquiring on your behalf (including family) unless you provide your consent authorizing us to do so. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.